Board of Public Utilities Office Manager
Carol Benedict
City Board of Public Utilities
20 S. Walnut Street, Suite 104
London, Ohio 43140
Office - 740-852-1867
Fax - 740-852-7032
WATER, SEWER, SANITATION INFORMATION:
All new city residents are required to complete an application for water, sewer and sanitation
services. Please visit the Board of Public Utilities Office between 8:00AM and 3:30PM to
complete this process. A $200 deposit is required on all new accounts payably by only cash or check. A photo Identification is required. Click here to download the application.
PAYING YOUR BILL:
You can pay in person at our office during normal business hours or drop your payment in
the deposit box located on the side of the building to the right of the front doors.
LATE PAYMENTS:
Residential utilities bills are mailed out the 1st of every month and are due on the 20th of the
month. Failure to receive your bill, does not waive your obligation to make payment when due.
for information about your new payment options!
CLICK HERE to be directed to the new customer portal!
Click HERE to view the presentation of current city utility projects that was presented to City Council at their January 19, 2023 meeting.
WATER SERVICE
Water Superintendent - Anthony "TJ" Rice
For emergencies, call 740-852-9656
BILLING PROCESS FOR WATER
Water meters are read on a monthly basis. Sewer charges are based on water consumption.
SERVICE SHUT OFFS:
When a balance is one day past due a shut off will be sent out. When the service order is sent out from the office there is a reconnection fee of $50.00 added to the shut off. Service workers will not knock on your door prior to disconnecting your service and they are not permitted to accept utility payments. If your service is disconnected, a responsible party must be home at the time of reconnection so the worker can turn the service to the property back on.
Sewer credit for pool filling and/or irrigation can be obtained by visiting the Board of Public Utilities Office. A hose bib will be issued that will measure your additional water use. Please note, that NO credits will be given with without the use of this device.
CITY WATER DISTRIBUTION
The City of London Water Distribution System consists of 3/4" to 14 inch diameter size water lines through-out the city. Types of pipe consist of galvanized, cooper, cast iron, and ductile iron pipes.
The distribution system receives it's water from six underground wells at the water treatment plant. These six wells pump from three different
levels in the ground. The City of London Ohio
Water Department crews are responsible for
water main breaks, repairs to the water system,
water meters, fire hydrants repairs, and the maintenance to the Water Plant itself.
SEWER SERVICE
Waste Water Superintendent - Rick Duncan
For emergency issues, call the Waste Water Plant at 740-852-0279. If no answer, contact the Police Dispatch at 740-852-1414.
The City of London Sewer Collection System serves an estimated population of 8,800 with a total incorporated area of 8.5 square miles. The City also provides sewer services outside the city corporation limits to the London and Madison County Corrections Institutions. The collection system is comprised of approximately 44.9 miles of sewer lines consisting of clay, concrete and plastic materials. The sizes range from 6 inches to 24 inches in diameter.
The City of London is responsible for the cleaning and upkeep of the City of London Ohio sewer collection system. Property owners are responsible for the cleaning and upkeep of the property laterals from their respective houses to the City sewer line.
SANITATION SERVICE
Sanitation Superintendent - Les Geyman
The City Sanitation Department picks up
waste Monday through Friday . Click here to
view your pick-up schedule.
Bulk Waste
Bulk waste items include objects such as household appliances, furniture, and mattresses. Call the Board of Public Utilities Office to schedule a specific pick-up time.
Recycle Pickup
Protect our community - place all recyclables, such as plastic, metal, paper and more, into your recyclable bin.
Yard Waste
The Sanitation Department will pick up yard waste, trimmings, leaves etc. at no cost. Contact the Board of Public Utilities Office to arrange for special pick up.
City of London citizens may also take waste directly to the Sanitation site at 233 Jenkinson Avenue by presenting a water bill as proof of residency.
City Sanitation Department
233 Jenkinson Avenue
London, Ohio 43140
Office - 740-852-5821
Fax - 740-852-7032
City Water Department
145 Chrisman Avenue
London, Ohio 43140
Office - 740-852-9656
Fax - 740-852-7043
City Waste Water Department
501 S. Main Street
London, Ohio 43140
Office - 740-852-0279
Fax - 740-852-9574