Board of Public Utilities Office Manager

Carol Benedict

City Board of Public Utilities

20 S. Walnut Street, Suite 104

London, Ohio 43140

Office - 740-852-1867

Fax - 740-852-7032

WATER, SEWER, SANITATION FORMATION:

All new city residents are required to complete an application for water, sewer and sanitation

services.  Please visit the Board of Public Utilities Office between 8:00AM and 3:30PM to

complete this process.  A deposit is required on all new accounts payably by only cash or check.  A photo Identification is required.  Click here to download the application.

PAYING YOUR BILL:  

You can pay in person at our office during normal business hours or drop your payment in

the deposit box located on the side of the building to the right of the front doors.  

LATE PAYMENTS:

Residential utilities bills are mailed out the 1st of every month and are due on the 20th of the

month. Failure to receive your bill, does not waive your obligation to make payment when due.

CLICK HERE to be directed to the new customer portal!

  • Create your personal account

  • View and print your bills

  • View your billing, payment and adjustment history

  • View your usage history

WATER SERVICE

Water Superintendent - Anthony "TJ" Rice

For emergencies, call 740-852-9656

BILLING PROCESS FOR WATER

Water meters are read on a monthly basis.  Sewer charges are based on water consumption.

SERVICE SHUT OFFS:

When a balance is one day past due a shut off will be sent out. When the service order is sent out from the office there is a reconnection fee of $50.00 added to the shut off. Service workers will not knock on your door prior to disconnecting your service and they are not permitted to accept utility payments. If your service is disconnected, a responsible party must be home at the time of reconnection so the worker can turn the service to the property back on.

Filling a pool?  To request a pool credit, please click here for the needed document. Print and complete the form and return it to the Board of Public Utilities Office.  

CITY WATER DISTRIBUTION

The City of London Water Distribution System consists of 3/4" to 14 inch diameter size water lines through-out the city. Types of pipe consist of galvanized, cooper, cast iron, and ductile iron pipes.

The distribution system receives it's water from six underground wells at the water treatment plant.  These six wells pump from  three different

levels in the ground.  The City of London Ohio 

 

Water Department crews are responsible for

water main breaks, repairs to the water system,

water meters, fire hydrants repairs, and the maintenance to the Water Plant itself.

Click here to read 2020 Community Water Supply

Due to the current crisis and shortage of toilet paper, the City of London is asking all residents to refrain from flushing any item other than toilet paper.

 

Click here for more details.

Click here to review the trash rules

and and the needed procedures to prepare for the arrival of

our new sanitaion trucks. 

SEWER SERVICE

Waste Water Superintendent - Jerry Ussher

For emergency issues, call the Waste Water Plant at 740-852-0279.  If no answer, contact the Police Dispatch at  740-852-1414. 

The City of London Sewer Collection System serves an estimated population of 8,800 with a total incorporated area of 8.5 square miles. The City also provides sewer services outside the city corporation limits to the London and Madison County Corrections Institutions. The collection system is comprised of approximately 44.9 miles of sewer lines consisting of clay, concrete and plastic materials. The sizes range from 6 inches to 24 inches in diameter. 

The City of London is responsible for the cleaning and upkeep of the City of London Ohio sewer collection system. Property owners are responsible for the cleaning and upkeep of the property laterals from their respective houses to the City sewer line.

For more information on maintaining you sewer system, and answers to commonly asked questions, click here. 

SANITATION SERVICE

Sanitation Superintendent - Les Geyman

The City Sanitation Department picks up

waste Monday through Friday .  Click here to

view your pick-up schedule.

Bulk Waste

Bulk waste items include objects such as household appliances, furniture, and mattresses. Call the Board of Public Utilities Office to schedule a specific pick-up time. 

Recycle Pickup

Protect our community - place all recyclables, such as plastic, metal, paper and more, into your recyclable bin.

Yard Waste 

The Sanitation Department will pick up yard waste, trimmings, leaves etc. at no cost.  Contact the Board of Public Utilities Office to arrange for special pick up. 

City of London citizens may also take waste directly to the Sanitation site at 233 Jenkinson Avenue by presenting a water bill as proof of residency.

City Sanitation Department

233 Jenkinson Avenue

London, Ohio 43140

Office - 740-852-5821

Fax - 740-852-7032

City Water Department

141 W. High Street

London, Ohio 43140

Office - 740-852-9656

Fax - 740-852-7043

City Waste Water Department

501 S. Main Street

London, Ohio 43140

Office - 740-852-0279

Fax - 740-852-9574