Utilities

City Hall, Suite 104

Office - 740-852-1867
Fax - 740-852-7032

Pay Your Bill
Service Application Card
Trucked Waste Disposal
Request Bulk Pickup

Water and Wastewater provided by Mid-Ohio Water and Sewer District.
All new city residents are required to complete an Application for Water and Sewer services.  Please visit the Mid-Ohio WSD page for further information and the necessary form.

Sanitation Information:
All new city residents are required to complete a Service Application Card for sanitation services.  AFTER YOU HAVE COMPLETED THE MID-OHIO WATER & WASTEWATER FORM, please complete the form linked at the top of this page through the "Service Application Card" button to set up your City of London Sanitation service - you will need your Mid-Ohio WSD Account Number to set up your Sanitation Service.
Sanitation rates are as follows:
-Weekly Pickup: $20.75 per month
-Trash Can: $70.20 per can, payable upon first bill
-Additional Trash Can Pickup: $4.58 per can
-Assistance Service: $2.27
Assistance service involves our Sanitation staff retrieving your trash cans from your house, and putting them back once emptied. Any resident over 65, or handicapped, may apply to waive the assistance fee. This application must be completed in person at the Utilities office in City Hall.
-Commercial/Industrial: $20.75/month for trash service. Businesses moving into the city must pay full price for the cans.
-Commercial/Industrial: $5.87 cubic yard for dumpsters. please call the Sanitation Department for dumpster fees and information 740.852.5821

Paying Your Bill:  

Portal payments can be made at any time, access the portal HERE. Pay in person at our office during business hours or drop your payment in the deposit box located on the side of the building, to the right of the front doors.  ​

Late Payments:

Residential utilities bills are mailed out the 1st of every month and are due on the 20th of the month. A 10% late fee is automatically applied to the bill on the 21st. Failure to receive your bill does not waive your obligation to make payment when due.

Water and Wastewater Rates:

As part of our ongoing commitment to continuous improvement, some adjustments to our rates went into effect on January 1, 2024, in accordance with Ordinances 116.23 and 117.23. This means reflected on your February bill you can expect the following small increases:

-An $8.62 base rate increase, in addition to the following related to usage;
- $5.99 for sewer service
- 3% for all water and sanitation services
- $1.50 for storm sewer services
Mid-Ohio rates and charges have not yet taken effect, and we will communicate this information when it changes.

Water Service

Billing Process for Water

Water meters are read on a monthly basis.  Wastewater charges are based on water consumption.

Service Shut Offs

Service will be subject to disconnect for non-payment of bill, after the 21st of the month. To restore service there is a reconnection fee of $50.00 added to the total sum due.
Service workers will not knock on your door prior to disconnecting your service, and they are not permitted to accept utility payments. However, to reconnect service a responsible party must be home at the time of reconnection.

Be sure to visit the Mid-Ohio Water & Sewer District website for more information!

The Sewer Collection System serves an estimated population of 10,000 with a total incorporated area of 8.5 square miles. The system also provides sewer services outside the city corporation limits to the London and Madison County Corrections Institutions. The collection system is comprised of approximately 44.9 miles of sewer lines consisting of clay, concrete and plastic materials. The sizes range from 6 inches to 24 inches in diameter. 

Mid-Ohio Water & Sewer District is responsible for the cleaning and upkeep of the sewer collection system. Property owners are responsible for the cleaning and upkeep of the sewer lines from their respective houses to the MOWSD sewer line.

For more information on maintaining you sewer system, and answers to commonly asked questions, click here. 

Wastewater Service

Sanitation Services

Superintendent - Les Geyman

Foreman - Jason Dalzell

The City Sanitation Department picks up waste Monday through Friday .  Click here to view your pick-up schedule.

Bulk Waste

Bulk waste items include objects such as household appliances, furniture, and mattresses. To schedule a pickup, please use the Request Bulk Pickup form (also linked at the top of this page) or you may call 740.852.5821  and leave a message.

Recycle Pickup

Protect our community - place all recyclables, such as plastic, metal, paper and more, into your recyclable bin.

Yard Waste 

The Sanitation Department will pick up yard waste, trimmings, leaves etc. at no cost.  Please use the Request Bulk Pickup form to schedule a yard waste pickup.


City Sanitation Site
Residential drop off hours are as follows:
M-F 2:30PM-4PM
Saturdays 7:30AM-4PM
Closed on Sundays
City of London citizens may take waste directly to the Sanitation site at 233 Jenkinson Avenue to avoid a pickup fee. Please take proof of residency with you. Rates for self drop-off at the sanitation site are as follows:
-General Waste: $10.30 cubic yard
-Building Material: $20.60 cubic yard
-Appliances: $0.00
-Tires: $5.00 per tire, $3.00 additional with rim.